Get in touch!
Got a question, we'd love to hear from you.
Send us a message and we'll get back to you as soon as we can in the next 24 hours.
Please check our list of FAQs to see if we can answer your question there.

Office hours: Monday - Friday: 9am - 4pm

Frequently Asked Questions

We offer professional footwear cleaning by trained shoe-care-technicians using premium cleaning solutions. You can check out our set of treatments and prices here

Our standard turnaround time is 48 hours but it may vary depending on your requirements and the material. Our technicians will advise when you drop them off in-store 😊

You can find us in JHB, PTA and CT. Check out our list of branches here

Yes we do! We pick-up and deliver on Mondays and Thursday in JHB and CT. You can read more about our pick-up & delivery service here 😊

Our delivery is only for JHB & CT at the moment, we’re hoping to get to more areas soon. You can see our list of delivery areas to see if your area is in our range

Unfortunately not. But we’ll be launching Durban soon!

Yes, our restoration & repair services are available at all our JHB branches. You can see the list of repair services here

Can we repair it? It’s tricky to say without assessing the shoes in person.  The best would be to pop into one of our stores and our technicians will advise on how they can help 😊

Damage to suede can be tricky to fix but we might be able to help. The best would be to bring them in-store so we can see them ourselves and assess what can be done.

Thanks for reaching out and for your interest in the business. You can send an email to ask@thesneakershack.co.za and we’ll get back to you with the details.

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