At The Sneaker Shack, it is our mission to provide complete customer satisfaction. If you are not totally satisfied with our service, please talk to us & If we can’t put the pep back in your step, then your clean is on us.
The Sneaker Shack is pleased to provide shoe, bags and caps cleaning and sole restoration services to you, subject to your compliance with and acceptance of the terms and conditions set forth below. Your use of the shoe, bags and caps treatment and sole restoration services indicates your agreement to be bound by the terms and conditions contained herein. If you do not so agree to the aforementioned, you should inform us and cease using the service immediately.
The Sneaker Shack reserves the right to refuse to clean any shoes, bags or caps or restore any soles. We do not guarantee the removal of all stains (wine, coffee, blood, oil/grease & paint stains, material/dye bleeding) and pre-existing damage or defects. The Sneaker Shack is not responsible for loss of or damage to any personal or non-cleanable items. The customer agrees not to leave any other items with The Sneaker Shack. We cannot hold unclaimed shoes, bags or caps for more than 14 days unless agreed upon. Failure to collect shoes after 14 days grace period will result in storage fee of R100 per week. Beyond this period, unclaimed shoes will be donated to charity (per “Project Run”).
The Sneaker Shack will use reasonable efforts to maintain a high quality cleaning service. We accept no liability for damage due to normal cleaning of items without care instructions, and accept no liability for items treated in accordance with the care labels or other instructions provided. The Sneaker Shack is not responsible for sneaker materials bleeding (such as suede dye) or otherwise changing as a result of normal sneaker treatment procedures. Precautions will be taken to alleviate these problems if possible. The Sneaker Shack denies any responsibility for lost or damaged items, should the claim be made more than 3 days after customer collection, pick-up or delivery.
Lost or Damaged Items Reimbursement Policy
Any reimbursement shall not exceed the lower amount of the following:
- 3 times our charge for shoe cleaning or sole restoration; regardless of brand or condition.
- With an original receipt and proof of payment, replacement value of the garment(s) as follows: 75% if purchased under 30 days, 50% from 31-120 days and 25% after 1 year of purchase.
- The Sneaker Shack is not liable for reimbursing new items purchased by the customer to replace lost or damaged items. We shall have no obligation to refund any amounts paid by the customer, but it may choose to do so in its sole and absolute discretion.